/* styles/support.css - neutral look like vorher, keine grelle Farbkombi */
.sup-wrap{max-width:1100px;margin:0 auto;padding:18px;}
.sup-top{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px;}
.sup-title{display:flex;align-items:center;gap:12px;}
.sup-sos{background:rgba(255,70,70,.15);border:1px solid rgba(255,70,70,.35);color:#ff8b8b;font-weight:800;border-radius:10px;padding:4px 8px;font-size:12px;}
.sup-h{font-size:22px;font-weight:900;color:rgba(255,255,255,.92);}
.sup-sub{font-size:12px;opacity:.7;margin-top:2px;}

.sup-actions{display:flex;align-items:center;gap:10px;}
.sup-gear{width:40px;height:40px;border-radius:12px;border:1px solid rgba(255,255,255,.12);background:rgba(255,255,255,.05);color:rgba(255,255,255,.9);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;}
.sup-gear:hover{background:rgba(255,255,255,.08);}

.sup-btn{border-radius:12px;border:1px solid rgba(255,255,255,.14);background:rgba(255,255,255,.06);color:rgba(255,255,255,.92);cursor:pointer;font-weight:800;padding:10px 14px;}
.sup-btn:hover{background:rgba(255,255,255,.09);}
.sup-btn-primary{border-color:rgba(255,140,60,.45);background:rgba(255,140,60,.14);}
.sup-btn-primary:hover{background:rgba(255,140,60,.20);}
.sup-btn-ghost{background:rgba(255,255,255,.05);}

.sup-input{width:100%;padding:10px 12px;border-radius:12px;border:1px solid rgba(255,255,255,.12);background:rgba(0,0,0,.18);color:rgba(255,255,255,.92);outline:none;}
.sup-input:focus{border-color:rgba(255,140,60,.45);}
.sup-textarea{resize:vertical;}

.sup-search{margin-bottom:10px;}
.sup-filters{display:flex;flex-direction:column;gap:10px;margin-bottom:12px;}
.sup-filter-group{display:flex;align-items:center;gap:10px;flex-wrap:wrap;}
.sup-filter-label{min-width:70px;font-size:12px;opacity:.75;font-weight:800;}
.sup-pillrow{display:flex;gap:8px;flex-wrap:wrap;}
.sup-pill{padding:7px 10px;border-radius:999px;border:1px solid rgba(255,255,255,.12);background:rgba(255,255,255,.05);color:rgba(255,255,255,.9);cursor:pointer;font-weight:800;font-size:12px;}
.sup-pill:hover{background:rgba(255,255,255,.08);}
.sup-pill.active{border-color:rgba(255,140,60,.55);background:rgba(255,140,60,.14);}

.sup-main{display:grid;grid-template-columns:360px 1fr;gap:12px;}
.sup-left,.sup-right{background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.08);border-radius:16px;overflow:hidden;}
.sup-left-head{padding:10px 12px;border-bottom:1px solid rgba(255,255,255,.08);font-weight:900;opacity:.9;}
.sup-list{padding:8px;display:flex;flex-direction:column;gap:8px;}

.sup-rowbtn{width:100%;text-align:left;padding:10px;border-radius:14px;border:1px solid rgba(255,255,255,.10);background:rgba(0,0,0,.12);color:rgba(255,255,255,.92);cursor:pointer;}
.sup-rowbtn:hover{border-color:rgba(255,255,255,.18);}
.sup-rowbtn.active{outline:2px solid rgba(255,140,60,.35);}
.sup-row-top{display:flex;align-items:center;justify-content:space-between;gap:10px;}
.sup-row-subj{font-weight:900;}
.sup-unread{min-width:22px;height:22px;border-radius:999px;background:rgba(255,80,80,.18);border:1px solid rgba(255,80,80,.35);display:inline-flex;align-items:center;justify-content:center;font-weight:900;font-size:12px;}
.sup-row-meta{margin-top:6px;display:flex;align-items:center;gap:8px;flex-wrap:wrap;}
.sup-tag{display:inline-flex;align-items:center;padding:2px 8px;border-radius:999px;background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.10);font-size:12px;}
.sup-row-from{margin-top:6px;font-size:12px;opacity:.75;}
.sup-muted{opacity:.75;}
.sup-ell{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:160px;}

.sup-detail{padding:12px;min-height:340px;}
.sup-det-head{margin-bottom:10px;}
.sup-det-title{font-size:18px;font-weight:900;}
.sup-det-meta{margin-top:6px;display:flex;gap:8px;flex-wrap:wrap;}

.sup-msgs{margin-top:10px;padding:10px;border-radius:14px;background:rgba(0,0,0,.14);border:1px solid rgba(255,255,255,.08);max-height:380px;overflow:auto;}
.sup-msg{padding:10px;border-radius:14px;border:1px solid rgba(255,255,255,.08);background:rgba(255,255,255,.04);margin-bottom:8px;}
.sup-msg.admin{border-color:rgba(255,140,60,.25);background:rgba(255,140,60,.10);}
.sup-msg-meta{font-size:12px;opacity:.8;margin-bottom:6px;}
.sup-msg-txt{white-space:pre-wrap;}

.sup-reply{margin-top:10px;display:flex;gap:10px;align-items:flex-end;}
.sup-reply .sup-textarea{flex:1;}

.sup-adminbar{display:flex;align-items:flex-end;justify-content:space-between;gap:10px;margin:10px 0;padding:10px;border-radius:14px;background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.08);}
.sup-admin-left{flex:1;}

.sup-err{padding:10px;border-radius:14px;background:rgba(255,80,80,.12);border:1px solid rgba(255,80,80,.22);}

/* Modal */
.sup-modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.55);display:flex;align-items:center;justify-content:center;z-index:9999;padding:20px;}
.sup-modal{width:min(680px,95vw);background:rgba(20,25,35,.96);border:1px solid rgba(255,255,255,.10);border-radius:18px;overflow:hidden;box-shadow:0 20px 60px rgba(0,0,0,.45);}
.sup-modal-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid rgba(255,255,255,.10);}
.sup-modal-title{font-weight:900;}
.sup-modal-body{padding:12px 14px;}
.sup-modal-foot{display:flex;justify-content:flex-end;gap:10px;padding:12px 14px;border-top:1px solid rgba(255,255,255,.10);}
.sup-lbl{display:block;font-size:12px;opacity:.85;margin:8px 0 6px;font-weight:800;}
.sup-grid2{display:grid;grid-template-columns:1fr 1fr;gap:10px;}
.sup-row{margin-top:10px;}
.sup-check{display:flex;align-items:center;gap:8px;cursor:pointer;opacity:.9;font-weight:800;font-size:12px;}

@media (max-width: 980px){
  .sup-main{grid-template-columns:1fr;}
  .sup-ell{max-width:100%;}
  .sup-grid2{grid-template-columns:1fr;}
}